Frequently Asked Questions

Best Impressions Caterers is the exclusive caterer for The Terrace at Cedar Hill. As part of our full-service experience, Best Impressions would be responsible for providing and managing all aspects of food & beverage and equipment rentals within the venue. *Best Impressions Caterers carries all liability insurance and is licensed through the North Carolina Alcohol Beverage Commission to provide Spirits within Founders Hall. There are different alcohol packages to best suit the needs for your specific event. No outside alcohol is permitted by law; we will be forced to stop the event if violated. No exceptions.

Unfortunately, this space cannot be used as a part of the event.

The Terrace at Cedar Hill does not require a wedding or event planner.

At this time the Terrace at Cedar Hill does not have a dedicated space for day of preparation. However, with the proximity to uptown Charlotte hotels and AirBnBs, these can provides a convenient solution for day of preparation.

Because each event is different, a dance floor is not included in the venue rental, but we can rent one that fits your design and budget. Please inquire for a list of rental companies we work with often.

All equipment and decor brought into The Terrace at Cedar Hill must be removed the night of the event. We do not allow the client or vendors to tape, staple, or nail anything to the venue walls or doors. The following items are restricted on the property:

• Sparklers, Wish Lanterns, Rose Petals for Ceremony Throwing, Glitter, Confetti, Candles without votives, Cold Sparklers, Command Hooks, Tape

If any of the above items are used, the security deposit will be forfeited.

Yes, we host private tastings at our headquarters, Best Impressions Caterers. Tastings are complimentary for up to fours guests if you have already booked our services and paid an initial payment. If you would like to schedule a tasting prior to securing our services and submitting an initial payment, we would require payment for the tasting based on the items chosen for the tasting menu, which is on average $65.00 per person. We schedule tastings during the months of January, February, March, July and August; Tuesdays through Thursdays; from 11:00am to 4:00pm.

For your convenience, Best Impressions Caterers will arrange for all additional equipment rental within the venue (i.e. linenes, tables, chairs, draping, market lights, etc.)

Yes, we do carry guest count minimums in our peak event season (March-June and September-November). For events that take place Sunday-Friday, there is a minimum of 50 guests. For events that take place on Saturdays, there is a 100 guest minimum.

The 20% production fee covers all of our back-end labor and production costs for all events. It is charged to the food and beverages, not the full total.

To make your event complete and unique, we allow each client to choose the following vendors base on their preferences: Florist, Entertainment, Photographer, Videographer, Photo Booth, Wedding Cake, and Event Planner. We have a list of vendors who frequently work with our venue and are familiar with our property. However, you may utilize any vendor of your choice.

Our beverage department has curated a list of items for each specific bar package, and we do not offer substitutions to this list; however, we are able to source any additional spirit, wine or beer. Your Sales Executive will be able to pass along further information.

Final guest count and all final details are to be submitted to your Account Executive 14 days prior to your event.

Best Impressions will need to arrange for all additional rentals of specialty linens, chairs, tables, staging, dance floor, fabric ties, pipe & drape, lighting, specialty decoration, flatware, glassware, chargers, etc. The client will be responsible for all personal details such as centerpieces, photos, candles, signage, table numbers, place cards, guest book, favors, and signature exit. Set up and breakdown of these items will need to be completed by someone other than the Best Impressions Caterers team. Best Impressions is not responsible for any lost or stolen property or equipment used by the client.

Each guest place setting will include a water goblet, salad fork, dinner fork, knife, and teaspoon. A linen napkin is at the place setting but is a rental item and priced per napkin. White china dinner plates are also included in the food costs and will either be at the buffet or served directly to guests for a plated meal. A plated meal also includes a bread and butter plate.

Best Impressions has a strong team of knowledgeable managers and staff that will be onsite throughout your event from start to finish. Our team will arrive approximately two hours prior to the event to execute setup and will be there after the event concludes to complete the breakdown and cleanup of the venue. Depending on your guest count and meal selection, you will have an event manager, along with a specific number of servers, bartenders, and chefs.

Final payment is due 7 days prior to your event. Our Accounting Department will send a final invoice which can be paid via cash, check, ACH payment or Credit Card Payment. Please note all credit card payments incur a 3% processing fee. If payment is not received 7 days prior to the event, we will require payment in a certified check.

We understand that things happen, and sometimes an event must be canceled. However, your initial payment secures your event date permanently on our calendar and prevents us from booking another event in the space at that time. Therefore, we offer no refunds or exchanging of dates. There are no exceptions to this policy.